Dbd99 Privacy Policy

Dbd99 (referred to herein as "we", "us", or "the platform") is an online gaming and Sports Betting platform serving users in Bangladesh. We believe your privacy is a fundamental right—one that matters far beyond the convenience of delivering our services.

This Privacy Policy explains what personal information dbd99 collects, how it is used, who it may be shared with, and the steps we take to protect your data. By accessing the dbd99.ws website or using any of our services, you automatically agree to this policy.

This policy should be read together with our Terms & Conditions and Responsible Gaming should be read alongside this policy. Together, these three documents form our complete user agreement.

• This policy applies to all registered and unregistered users in Bangladesh.
• We are not responsible for the privacy practices of third-party websites or apps.
• If any part of this policy is unclear, feel free to ask our support team directly.

Dbd99 only collects information that is necessary to deliver its services properly, maintain security, and meet legal obligations. A detailed breakdown of what we collect is provided below.

Dbd99 collects your information in a number of ways. Each method is explained in detail below so you are fully informed.

• Collected Directly: Information is collected directly when you register, submit KYC documents, contact support, or fill out a form.
• Automatic Collection: When you browse the website, device and usage information is collected via cookies and similar technologies.
• From Transactions: When you make a deposit or withdrawal, payment providers share limited transaction details with us.
• From Third Parties: Limited information may be received from a regulatory authority or approved KYC provider for identity verification purposes.
• From Customer Support: When you reach out via live chat or email, those conversations are recorded.

We are fully transparent about every purpose for which we collect your data. dbd99 uses your information for the following reasons:

• To create, manage, and secure your account.
• To process deposits and withdrawals.
• To complete KYC and age verification.
• To detect and prevent fraud, money laundering, and other illegal activity.
• To meet legal obligations and satisfy the requirements of regulatory authorities.
• To provide customer support and resolve complaints.
• To improve platform services and the overall user experience.
• To keep you informed about relevant bonuses, promotions, and important updates (with your consent).
• To promote responsible gaming and identify potential signs of problem gambling.

Dbd99 never sells your personal information to third parties. However, certain information may be shared in the following limited circumstances:

• Payment Provider: Approved payment gateways — including bKash, Nagad, and Rocket — receive only the minimum information required to process transactions.
• KYC Verification Provider: Approved third-party providers process limited document data for identity verification purposes.
• Legal Obligation: We may be required to disclose information under a valid order from a court, regulatory body, or law enforcement authority.
• Game Provider: Licensed game providers receive only game-related data necessary for operating the games.
• Security Partner: Minimal data may be shared with specialist partners for cybersecurity and fraud detection purposes.

All third-party agreements include data protection clauses, and those parties are required to comply with our Privacy Policy.

Dbd99 uses cookies and similar technologies on its website. Cookies are small text files stored in your browser that help enhance your website experience.

You can manage or delete cookies through your browser settings. However, disabling essential cookies may cause some features to not function properly.

Dbd99 retains your data only for as long as necessary. Information is kept while your account is active. Following account closure, certain data may be retained for a specified period due to legal obligations.

• Transaction history: up to 5 years after account closure.
• KYC documents: up to 7 years, as required by law.
• Customer support records: 3 years.
• Login & security logs: 1 year.
• Marketing preferences: until consent is withdrawn.

Once the designated retention period ends, data is securely deleted or anonymized.

You have important rights over your personal data, and dbd99 fully supports each of them.

Dbd99 strictly prohibits anyone under the age of 18 from using the platform. We do not knowingly collect any personal information from minors.

• An age verification step is completed during registration.
• If a user is found to be under 18, their account is immediately closed and any stored data is deleted.
• If parents have any concerns, they can contact our support team — we will investigate promptly.
• For the protection of minors, please refer to our Responsible Gaming More information is available on this page.

Dbd99 employs multiple layers of security to protect your personal data, safeguarding it through both technical and administrative measures.

• 256-bit SSL/TLS Encryption: All data transmission takes place over encrypted channels.
• Two-Factor Authentication (2FA): An additional layer of security is available for your login.
• Firewall & Intrusion Detection: Unauthorized access is automatically detected and blocked.
• Regular Security Audits: Third-party security experts regularly audit our systems.
• Restricted Staff Access: Only authorized personnel can access specific data, and all access is logged.
• Data Backup: Data is backed up regularly and a disaster recovery plan is in place.

Please note, however, that no method of transmission over the internet is 100% secure. In the event of a security breach, we will promptly notify affected users and take all necessary steps to address the issue.

Dbd99 may update this privacy policy from time to time. Any changes will follow the process outlined below:

• For significant changes, advance notice will be sent to your registered email or mobile number.
• The "Last Updated" date at the top of the page will always be displayed.
• For minor changes, a notice will be posted on the website.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.

Visiting this page regularly will keep you up to date with our latest policy. If you object to any changes, please contact support or request that your account be closed.

For any privacy-related questions, requests, or complaints, please get in touch with us. Our dedicated privacy team is always ready to help.

• Email: support@dbd99.ws
• Live Chat: Use the chat icon at the bottom right of the website.
• Response time: typically within 24–48 hours.
• For formal privacy requests, please include "Privacy Request" in the subject line.